What is Bot ?
A bot (short for "robot") is an automated program that runs over the
Internet.
Bots are like virtual
assistants.
Ex Virtual Assistant [Voice,Text Based]:
Alexa, Siri,Cortana, Google Assistant, Slack, WeChat, Kik, Facebook
Messenger, Telegram,Xiaoice
Some bots run automatically, while others only
execute commands when they receive specific input.
What is the current & future news on Bots?
Bots are becoming the main
interface between humans and machines,
Conversational interface is future. That can be
seen within few years.
Many apps are struggling to get
into Mobile / Tabs
Use case for Bots ?
Customer Service Industry,
In this area we can see lot of
routine/repeated request from different customers.
Automating this with Bots help in providing
better service which improves performance & save’s lot of money.
Name few Bot frameworks ?
- Microsoft Bot Framework
- IBM Watson
- Einstein Bot Framework
Explain Einstein Bot Framework ?
Salesforce believes AI will bring
tremendous value to business and wants to make its AI powered platform easily
available: through point and clicks, declarative, no code.
Ex: chatbot
What is Chatbot ?
A Chabot, in general, is a service
that is powered by predefined business rules, scripts and artificial
intelligence through a conversational interface.
What is Einstein Bot builder?
The Einstein Bot Builder is the new point-and-click setup tool that allows us to build dialog in a bot.
After creating certificate from the mail click on the select a Salesforce Certificate,It will redirect to below screen,Select the created certificate
Step 3 :
Steps to create & Successful train Bots?
Step 1 :
Switch to lightning experience --> Service --> Service Cloud Einstein --> Einstein Bots --> Select to turn on
Step 2 :
Once the Einstein Bots are turned on,It will trigger an email to your registered mail id to link your Salesforce Einstein Platform Services account to a certificate in your Salesforce Org.
Step 3 :
Step 4 :Go to Overview and click on Train Bot,It will change the status from New --> Queued --> Success / Failure
Step 5 :This is to enable Bot to Snap-In Chat,Click Set up Snap-In Chat
Step 6: Verify the activated Bot is configured in "Chat Buttons and Automated Invitations
Step 7 :Preview the Bot connectivity,It's important to fill Pre-chat info (Or) Change the Snap-in to the basic scenario
Step 7 :Finally submit and it will connect to Bot instead of any live agent
Step 8: Place this chat button in any Force.com Site / Community
Finally Successfully created,trained and connected a Bot :)
